Expert veterinary nurse care in your home

The Client should provide as much notice as possible if an appointment needs to be cancelled or rescheduled. The standard clauses below are for routine appointments ( nails, anal glands, etc.)

• Cancellation with more than 48 hours’ notice: No fee applicable
• Cancellation with less than 24 hours’ notice or failure to provide access: 50% of the service fee may apply.
• The Service Provider may reschedule or cancel an appointment where illness, emergency, animal safety, weather, access, staffing or other circumstances make the service unsafe or impracticable.
• For services during peak periods, in-home puppy preschool AND in-home sitting, a 50% deposit is due to secure the date of service(s) 21 days prior. A full refund of the deposit amount is possible until 5 days before the service date.
• Where the Service Provider cancels a booking, the parties will make reasonable efforts to reschedule. Any refund will be handled in accordance with the agreed booking terms.

North Adelaide, Prospect, Adelaide CBD, Unley, Mitcham, Marion, Norwood, ST Peters, Clarence Park, Cumberland Park, Medinide Malvern, Burnside, Evandale, Millswood, Kings Park, Goodwood, Glen Osmond, Hazlewood Park, Adelaide’s Foothills.

For those outside the service area, an additional travel charge .90cents/km is applied to each way of the journey.

Ears, nails and anal glands are considered a 30-minute service. Longer durations attract a higher fee.

• Provide accurate and complete information about the animal, including relevant medical history, medications, behavioural concerns, allergies, known risks and veterinary contacts.
• Provide safe access to the animal, premises, equipment and information reasonably required to perform the agreed services.
• Follow reasonable instructions provided by the Service Provider and/or treating veterinarian.
• Ensure the animal is appropriately restrained or otherwise safely managed where required.
• Tell the Service Provider about any known risk of biting, scratching, escape, aggression or other hazardous behaviour before services commence.
• Pay all invoices by the due date.

Fees will be stated in the applicable invoice. Unless otherwise agreed in writing, invoices are payable on the day of service.

• Additional time, travel, consumables, equipment or services requested by the client will incur additional charges where agreed or reasonably required.
• Travel fees, after-hours fees, cancellation fees and other applicable charges will be disclosed before or when the relevant booking is confirmed, where reasonably practicable.
• GST: Vet Nurse Next Door is not registered for GST.

Vet Nurse Next Door is not responsible for any pre-existing conditions or health issues that may arise during or after the services are performed. Any aggressive or dangerous behaviour from pets or their people may result in the immediate termination of the service, and the full service fee will be charged.

Each party will keep confidential information received from the other party confidential and will only use or disclose it as reasonably required to provide the services, comply with law, protect safety, obtain veterinary care, process payments, or as otherwise authorised by the client.

We collect personal information such as your name, contact details, address, veterinary history and appointment details when you use our service. We maintain strict confidentiality and only use this information to provide the best service possible. We will never sell, misuse or sell your data to third parties. You may request the information we hold in writing. If you have questions or concerns about your privacy please contact vet Nurse Next Door to discuss.

Vet Nurse Next Door reserves the right to update or change these terms at any time. Clients will be notified of any significant changes. By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.